Refund Policy

This Refund Policy applies to Crypto 4 Naira recharge-card vouchers and transactions made through Crypto 4 Naira. It should be read together with our Terms & Conditions.

This policy is governed by the laws of the Federal Republic of Nigeria. Nothing in this policy limits a right or remedy that cannot lawfully be excluded.

Purchasing a voucher means acquiring a voucher code from Crypto 4 Naira or an authorised seller. Redeeming a voucher means entering that code on Crypto 4 Naira to credit an NGN wallet.

A voucher code is treated like cash. You are responsible for checking the amount and recipient before buying, gifting, or transferring it, and for keeping the code secure after delivery.

All voucher purchases are final. We do not provide refunds, exchanges, cancellations, or cash reversals merely because a purchaser changes their mind, selects the wrong amount, sends the voucher to the wrong person, or no longer needs it.

There is no refund for any voucher that has been purchased, gifted, transferred, had its code revealed, redeemed, partially redeemed, or otherwise used. Once a code has been disclosed or delivered, we cannot confirm that it has remained confidential.

• Purchased or delivered vouchers
• Gifted or transferred vouchers
• Vouchers whose codes have been revealed, copied, or shared
• Redeemed or partially redeemed vouchers
• Vouchers used for a merchant payment or any other transaction

A refund will be considered only where applicable Nigerian law requires it or where Crypto 4 Naira verifies that an error in our own processing caused an incorrect or duplicate charge.

A duplicate payment does not automatically qualify. We must verify that the same intended purchase was charged more than once and that any affected voucher remains unused. Errors made by a purchaser, recipient, bank, payment provider, merchant, or third-party seller are not Crypto 4 Naira processing errors.

To request review, contact support@crypto4naira.com promptly and provide the purchase reference, proof of payment, voucher amount, date, account email, and a clear description of the issue. Do not send a complete voucher code by unsecured email unless our support team specifically requests it through an approved channel.

We may request additional information needed to verify payment, voucher status, identity, ownership, and the claimed error. Submitting a request does not guarantee approval. We will assess the available records and applicable law before communicating a decision.

If a refund is approved, we will return the eligible amount to the original payment method where reasonably possible. Where that method is unavailable, we may use another lawful method after completing appropriate verification.

Processing times depend on the payment method, financial institution, compliance checks, and circumstances of the request. We will provide available status information, but cannot guarantee a fixed completion date for processing controlled by another provider.

Blockchain transactions are irreversible. A confirmed crypto transfer, completed buy, sell or swap, redeemed voucher, or completed merchant payment cannot be cancelled or refunded solely because of price movement, an incorrect wallet address, an incorrect network selection, or a change of mind.

Any separate correction required because of a verified Crypto 4 Naira processing error remains subject to the limited exceptions in this policy and to applicable law.

We may reject, pause, or investigate a request connected to suspected fraud, account compromise, duplicate claims, misuse of a voucher, inaccurate information, sanctions concerns, or other unlawful activity.

Starting an improper chargeback does not create a right to a refund. We may provide transaction and redemption records to payment providers or lawful authorities when responding to a dispute, and may restrict an account while a dispute or investigation is open.

Questions and refund-review requests should be sent to support@crypto4naira.com. Include enough information for us to identify the transaction, but never publish or share your voucher code with anyone outside an authenticated Crypto 4 Naira support process.

We may update this policy to reflect service, legal, or regulatory changes. The version displayed on this page applies from its stated update date, without reducing rights that applicable law gives you for an earlier transaction.