Help center
Frequently asked questions
Everything you need to know about trading on Crypto 4 Naira. Can't find an answer? Sign in and open a Live Support ticket.
Getting started
What is Crypto 4 Naira?+
Crypto 4 Naira is a Nigerian crypto exchange where you can buy, sell, swap and store BTC, ETH, USDT and other supported coins using Naira (NGN). All settlements happen in real time, directly from your bank.
How do I create an account?+
Tap Sign up, enter your email and a strong password, verify the email link, then complete KYC (BVN + government-issued ID) to unlock buying, selling and withdrawals.
Is Crypto 4 Naira available outside Nigeria?+
Right now we serve Nigerian residents with Nigerian bank accounts. You can still browse public rates from anywhere, but trading requires a Nigerian KYC.
Buy, sell & swap
How do I buy crypto?+
Top up your Naira balance, tap Buy, choose a coin, enter the Naira amount, confirm the locked rate, and the crypto is credited to your wallet instantly.
How do I sell crypto for Naira?+
Tap Sell, choose the coin and amount, pick a verified bank account, and confirm. Naira typically arrives in your bank in under 5 minutes.
What is a swap?+
A swap converts one crypto directly into another (e.g. BTC → USDT) without touching Naira. Rates are live and execution is instant.
What are the fees?+
Buy/sell spreads are shown live on the quote before you confirm — no hidden fees. Swaps include a small network + service fee shown upfront. Naira deposits via bank transfer are free; bank withdrawals carry the standard ₦25–₦50 NIBSS fee.
What are the trading limits?+
Tier 1: up to ₦200,000/day. Tier 2: up to ₦2,000,000/day. Tier 3: up to ₦10,000,000/day. Upgrade your KYC tier to increase limits.
Deposits, top-ups & withdrawals
How do I top up my Naira balance?+
Tap Deposit to see your dedicated virtual account number. Transfer any amount from your bank app to that account — funds reflect automatically, usually within seconds.
Can I deposit crypto?+
Yes. Tap Wallet → Deposit, choose the coin and network, and send to the address shown. Make sure the network matches (e.g. USDT-TRC20 vs USDT-ERC20) — sending on the wrong network can result in loss of funds.
How long does a Naira withdrawal take?+
Withdrawals to Nigerian banks use NIBSS Instant Payment — most arrive within 1–10 minutes, 24/7.
Account & KYC
How do I upgrade my KYC tier?+
Open Settings → KYC. Tier 1 needs email + BVN. Tier 2 adds NIN + a government ID. Tier 3 adds a live selfie liveness check. Approvals usually complete in under 10 minutes during business hours.
I forgot my password. What now?+
Tap 'Forgot password' on the login screen and check your email for a secure reset link (valid for 30 minutes).
How do I change my bank account?+
Open Settings → Bank Accounts → Add new. New accounts require a name-match check with your KYC profile before they're usable for withdrawals.
Security
How are my funds protected?+
95% of customer crypto is held in offline multi-sig cold storage with our custody partner. The remaining 5% in hot wallets is insured. Naira balances sit in segregated client accounts with a Tier-1 Nigerian bank.
Should I enable 2FA?+
Yes — always. Settings → Security → enable Authenticator-app 2FA. SMS 2FA is supported but app-based is more secure against SIM-swap attacks.
How do I spot phishing?+
Every official email shows your personal anti-phishing code (set in Settings → Security). If an email asking you to sign in or send funds does not show your code, it is fake. We will never DM you on social media asking for your password, 2FA code or seed phrase.
What if my device is lost or stolen?+
Sign in from another device, go to Settings → Security → Sign out all sessions, and reset your password. Contact Live Support immediately to freeze withdrawals while you secure the account.